GDPR & Privacy Policy

At Truffore, we prioritize the protection of your personal information and ensure its use aligns with the notifications provided to you. This Privacy Policy outlines the personal information we collect and retain, how we use it, who we may disclose it to, the security measures in place to protect that information, and how you can correct inaccuracies or request deletion of the personal information we hold. Please read it in conjunction with our general website terms and conditions and online purchasing terms and conditions, where applicable.

If you have questions or concerns regarding this Privacy Policy, please email us at enquiries@wtatruffles.com.

1. Information we collect

We collect information to facilitate transactions and provide a personalized experience. This includes:

- Information provided by you upon registration: Our registration form may require contact details (such as name, address, phone number, and email address) and billing information (such as credit card details). You can supplement or change this information post-registration. Not providing certain information may limit your use of some features of the Truffore Service.
- Transactions you enter into: We retain details about transactions, including price, goods or services purchased/sold, payment method, and related contact and billing information.
- Information gathered from your use of white truffle auction Services: This includes browser type, operating system, IP address, and internet provider details. We also use cookies to recognize your computer and understand your site usage. Most browsers allow you to stop receiving cookies if you prefer.
- Your communications to us: We may retain emails, text messages, letters, and record phone calls sent to white truffle auction.

2. How we use this information

- Contact and billing information:  We verify the accuracy and validity of provided details for registration and accounting purposes. We use contact information to respond to your queries or for customer service, and to send you information about our services. You can opt out of receiving future mailings anytime (see the delete/deactivate section below).
- Your preferences: We use this information to determine permissible disclosures and usage of your contact data.
- Transactional information: We retain transaction details for our records.
- Information gathered from your use: We track your usage of our services to tailor the experience and show relevant content.
- Demographic and profile data: Used to personalize your experience and display content according to your preferences.
- Your communications: Communications may be used for testimonials and records, identifiable only by your white truffle auction username. Removal requests will be honoured upon request (see the delete/deactivate section below).

3. Sharing of Information

We do not sell, share, or trade your personal information, except as described below:

- Companies in our group: We may share data with subsidiaries and other group companies for the purposes described in this Privacy Policy.
- Parties to transactions: We may share your contact and billing information with other parties to facilitate transactions.
- Changes in business: If our business assets are acquired by a third party, we may transfer personal data. In case of insolvency, a liquidator may sell, trade, or rent personal data.
- Overseas transfers:  Your data may be transferred internationally in compliance with data protection laws. We ensure your data is treated in accordance with relevant legislation.
- Disclosure for legal reasons:  We may disclose your personal data if required by law or in response to valid requests by law enforcement or governmental authorities.

4. Security

We have security measures to protect our customer database, and access is restricted internally. Members are responsible for protecting their account details and ensuring the security of their password.

- We use state-of-the-art encryption and secure sockets layer (SSL) technology for credit card information transfers. Our digital certificate is authenticated by Verisign.
- You are welcome to open an account by phone if you do not wish to send credit card details online.

5. Your Rights

You have the right to update your preferences, opt out of communications, and request data deletion. You can:

- Email us at enquiries@wtatruffles.com.
- Visit the My Account section of our site to make changes.
- Send mail to: Truffore, 860 Coronation Road, NW10 7PS, London, UK.
- Call us at +44 (0)7816 664959 or fax at +44 (0)208 987 8849. We will process removal requests within 10 working days.

6. Updating Your Data

To change or update your information:

- Email us at sales@laquila.co.uk
- Send a letter to: White Truffle Auction, 860 Coronation Road, NW10 7PS, London, UK.
- Call us at +44 (0)7816 664959 or fax at +44 (0)208 987 8849. We will process updates within 10 working days.

7. Contacting white truffle auction

White Truffle Auction Services are operated by White Truffle Auction, located at 860 Coronation Road, NW10 7PS, London, UK. For questions about this Privacy Policy or your dealings with White Truffle Auction, contact us at sales@laquila.co.uk. You can also request a copy of the personal data we hold about you for a small fee, as permitted by law.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, after which it will be deleted from our systems.

9. Links to Third-Party Sites

White Truffle Auction Services may contain links to other sites. We are not responsible for the privacy practices or content of those sites.

10. Feedback

We welcome your questions and comments about privacy. Please email us at sales@laquila.co.uk.