Delivery
Order Processing and Dispatch: We aim to process and dispatch all orders within one to two business days. Our team works hard to ensure orders are sent out as soon as possible. However, during holiday periods, please allow an extra one to two days for your order to be processed and dispatched, especially for fresh truffles shipped from Italy to the UK.
Shipping Details: We only ship within the United Kingdom. Delivery times do not take into account processing times, transit delays, or customs clearance deliveries for fresh truffles.
Delivery Timeframes:
For general purchase orders (excluding fresh truffles), the expected delivery timeframe is 2-4 working days.
If your order includes fresh truffles, we will ship it together as soon as the truffles arrive from Italy.
Delivery of Fresh Truffles
Upon receipt of full payment, all fresh truffles will be shipped immediately from Italy via air freight, as soon the necessary import certification is complete. Once the truffles arrive from Italy, we will process and despatch them within one business day. We are dedicated to ensuring that you receive your order as quickly as possible.
Packaging Details: The package weight accounts for all necessary shipment materials. To maintain quality during transit, the truffles are preserved with Techni-Ice and packaged in a white styrofoam insulated box.
Delivery Fee: All fresh truffles will be air freight from Italy at a delivery cost of £30.00.
Order Processing and Despatch: Orders must be placed by latest on Monday or Tuesday by 10:00 AM to ensure timely dispatch from Italy on the same day by 12:00 PM and delivered the same week. We do not process orders or despatch (from Italy) on Wednesday, Thursdays or Fridays to prevent truffles from being in transit over the weekend, which could be possible due to flight disruptions.
Shipping Details: We exclusively ship within the United Kingdom.
Delivery Zones: Delivery times may vary depending on the geographic zone of your delivery address. We strive to deliver within 2-4 days of despatch from Italy for the freshness and satisfaction you expect from Truffore.
Potential Delays: Due to customs clearance processes, delivery times to the UK may be affected. While we strive delivery to meet our delivery windows, please be aware that we cannot guarantee the estimated times due to potential delays.
Storage of Fresh Truffles
On your truffles arrival, gently wrap them in absorbent kitchen paper, taking care to NOT remove the traces of soil on the skin of the tuber before wrapping. This residual soil allows them to continue maturing, protecting their evolving aromas.
Truffles have a very strong aroma which quickly impregnates other foods, particularly dairy, so it’s important to store them sealed in a dry glass/plastic airtight jar/container in the least cold part of the refrigerator away from other foods.
Change the absorbent paper that is wrapped around the truffles daily and ensure that the jar/container is kept dry.
During months when the outside temperature is cool (but not freezing), your storage container can be kept outside, making sure it is NOT left in direct sunlight.
White truffles can be stored for about 1 week and black truffles up to 10 days.
Preparing Fresh Truffles
To enjoy truffles at their very best, we recommend that they should be consumed within 1 week of being unearthed.
All our truffles are all delivered brushed, which means their skin and cavities are free from soil. Fifteen minutes before serving you will simply need to carefully rub a damp cloth over their edible skin, afterwards placing them on a clean tea towel to bring them up to room temperature before serving.
What happens if I need to return a product?
We want you to feel totally happy with your order, so if you have any concerns or queries, please email us at info@laquila.co.uk within 48 hours of delivery.